Skills & Competencies for Operations Supervisor

Operations Supervisor job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for Operations Supervisor

Supervises the daily activities of an operational unit.

JOB RESPONSIBILITIES for Operations Supervisor

Monitors and assists staff to maintain workflow and achieve targeted operational and financial results. Implements practices to ensure compliance with operational policies and procedures. Resolves routine operational issues and escalates complex issues as needed. Prepares performance and progress reports for management to monitor and improve inefficiencies.

Operations Supervisor SALARY RANGE

BASE 50%
$70,431
TOTAL 50%
$71,821
Job Level
M00
Job Code
FA06000512
Education/Degree
Bachelor's Degree
Reports To
Manager

Operations Supervisor Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Operations Supervisor skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

3 hard skills or competencies (industry competencies) for Operations Supervisor

1 Industry Competency – Value Stream Mapping
Proficiency Level -3
Skill definition-Applying the knowledge of value stream mapping methods to visualize, analyze and improve all the steps in a product delivery process.
Level 1 Behaviors
(General Familiarity)
Articulates the history, evolution, and future trends of Value Stream Mapping.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Adheres to established standards for value stream mapping and analysis to achieve development goals.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyzes data to vision and transform current processes towards a new future state.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Delivers technology, equipment, and process input into the value stream mapping to develop business plan.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Conceptualizes value stream mapping techniques to design optimal information and production flow methods.
See 4 More Skill Behaviors
2 Industry Competency – Work Order Scheduling
Proficiency Level -3
Skill definition-Planning, organizing, and coordinating production and maintenance tasks to improve efficiency, speed up workflow, cut costs, and prevent problems.
Level 1 Behaviors
(General Familiarity)
Cites examples of best practices for planning and scheduling work orders.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in determining the availability of resources to schedule work orders accordingly.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Communicates work order status with the team and adjusts scheduled maintenance activities if necessary.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Directs the team in planning and scheduling work orders to maintain efficient production flow.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds and maintains a work order scheduling system to ensure on-time completion of maintenance tasks.
See 4 More Skill Behaviors
3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Operations Supervisor

1 Job Family Competencies – Operations Management
Proficiency Level -3
Skill definition-Planning, controlling, organizing, and directing different operations within a business to achieve the highest level of efficiency.
Level 1 Behaviors
(General Familiarity)
Describes the importance of operations management in optimal production and business functions.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Collects data used by the management for daily and weekly key performance indicators evaluation.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Handles the daily activities across various functions of the operations management and business.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Collaborates with executives to establish objectives for the expansion of business relationships.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Champions in keeping the business with strong operational discipline in operations management.
See 4 More Skill Behaviors
2 Job Family Competencies – Inventory Management
Proficiency Level -2
Skill definition-Overseeing and controlling supplies and stock to ensure that an organization maintains an adequate stock quantity.
Level 1 Behaviors
(General Familiarity)
Cites the best practices and fundamental principles of inventory management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in assessing the levels of raw materials and supplies to identify shortages.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Administers periodic inventory checks and proper management of actions.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Checks alignment of overall inventory management activities with established metrics and KPIs.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Adopts the latest inventory management system that addresses the organization's emerging inventory control issues.
See 4 More Skill Behaviors
3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

16 soft skills or competencies (core competencies) for Operations Supervisor

1 Core Competencies – Business Performance Management
Proficiency Level -2
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Cites the processes involved in business performance management.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Designs new reports to surface new action items.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Collates data to help in assessing our organization's operation holistically.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Creates an environment where staff can perform to the best of their abilities.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Creates interventions based on the data reviewed to improve future performance.
See 4 More Skill Behaviors
2 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
See 4 More Skill Behaviors
3 Operations Supervisor - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Operations Supervisor
Proficiency Level - 4
5 Competency for - Operations Supervisor
Proficiency Level - 5

Summary of Operations Supervisor skills and competencies

There are 3 hard skills for Operations Supervisor, Value Stream Mapping, Work Order Scheduling, Workflow Optimization.
4 general skills for Operations Supervisor, Operations Management, Inventory Management, Logistics Management, etc.
16 soft skills for Operations Supervisor, Business Performance Management, Standard Operating Procedures (SOP), Financial Acumen, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Operations Supervisor, he or she needs to be proficient in Business Performance Management, be skilled in Standard Operating Procedures (SOP), and be proficient in Financial Acumen.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.